OfW Member CV

Education & Training

Matric

Matric, Good Hope Seminary Girls' High School
Cape Town, Jan 2009 to Jan 2014
I matriculated at Good Hope Seminary Girls' High School.

 

Employment

Vetting specialist

Foundever
Cape Town, Apr 2024 to ongoing
Perform detailed validation of customer and business documentation, ensuring all required checks are completed accurately and in line with company processes • Review and verify key information including ID, proof of address, and certifications to ensure data accuracy and compliance • Conduct financial and background checks to assess business reliability, ensuring only qualified applicants are approved • Capture and update information on internal systems, ensuring all records are accurate, complete, and up to date for delivery teams • Work closely with internal stakeholders to ensure a smooth onboarding and validation process • Handle bespoke and ad-hoc requests, ensuring all requirements are met within agreed timelines • Maintain a strong “right first-time” approach, reducing errors and improving operational efficiency • Ensure all tasks are completed within agreed SLAs, consistently meeting performance targets • Support onboarding processes by ensuring all necessary checks are completed before approval

Volunteer

Organising For Work
Cape Town, Jan 2022 to ongoing
I help out job seekers/unemployed with their CVs - by creating CVs with them. Assist running workshops for job readiness. Make calls when there will be workshops to get candidates to come through. We ran an after-school program, we were assisting school kids with their homework, assignments, reading & any school subjects that they were struggling with. School games when there is free time.

Customer Service Representative

EXL
Cape Town, Jan 2020 to Oct 2021
Logged and managed customer queries and complaints, ensuring accurate documentation and resolution • Maintained accurate customer records on internal systems • Handled high call volumes while meeting performance and SLA targets

Debt Collector / Verifications / Sales agent

Ismart / Summermobile
Cape Town, Aug 2017 to Jan 2020
• Conducted quality assurance checks on calls to ensure compliance and accuracy • Verified sales processes and ensured all required steps were followed correctly

Debt Collector

Anthony Richards' and Associates
Cape Town, Mar 2015 to Aug 2017
I was required to call customer who owed their retail account to make arrangements to pay their accounts.

 

Skills

Admin Call centre Copywriting Customer service Domestic work Event planning Good computer literacy Secretarial Social media Spreadsheets Teaching / tutoring Transcription Translation Word processing Writing reports