OfW Member CV

Summary

I am a natural communicator. I am passionate about peaceful conflict resolution and I am able to impart vast knowledge in this regard. I have led teams in effective communication in the workplace and have assisted them use this skill in their personal lives too. I am emotional intelligent and have imparted this skill to many. I am able to write and train modules of soft critical skills. Many schools have used my services for emergency interventions when students , teachers and management are not in sync. I pride myself on mediating skills.

 

Details

Age 43
Gender Female
Nationality South African
Address Cape Town

Languages English, isiXhosa, isiZulu

Education & Training

Leadership and Mentoring

Certificate, SESSA
Cape Town, Apr 2019 to Apr 2019

Microsoft Excel

Microsoft Excel, SESSA
Cape Town, Apr 2019 to Apr 2021

After School Game Changer Trainer

Certificate, Western Cape community chest
Cape Town, Mar 2019 to Mar 2019
Training after school practitioners to run effective after school programmes

After School Game Changer Trainer

Certificate, Western Cape community chest
Cape Town, Mar 2019 to Mar 2019
Training after school practitioners to run effective after school peogrammes

BA Language & Communication

Degree, University of the Western Cape
Cape Town, Feb 2002 to Dec 2004
Humanities, Language and Communication,English,Ethics,Women & Gender studies,History,South African Literature,19th century literature

Matric

English, Afrikaans, Biology, Typing, Business Economics, Geography, Cape Town High School
Cape Town, Jan 1999 to Dec 1999

 

Employment

Educational Coach

Mc Williams Educational Coach
Cape Town, May 2017 to Mar 2019
Mentoring school managers on how to effectively communicate with staff members and colleagues. Mentoring and evaluating the classroom space to ensure a healthy learning environment. Coaching staff members on effective communication amongst each other, management, parents and learners. Modeling professionalism in the work space and conducting conflict resolution seminars.

Customer Care Agent and Coach

Vodafone UK
Cape Town, Feb 2016 to Oct 2017
Assisting UK clients with their Vodafone bill queries by means of inbound calls and written communication. Assist and coach fellow team members on how to effectively and efficiently resolve customer queries. Finding new ways to resolve billing queries quickly to avoid repeat calls and to effectively manage the call queue.

Tutor/ Assistant Teacher

Langa High school
Cape Town, Sep 2009 to Apr 2017
Intervention by means of tutoring and conducting revision classes by focusing on material that the school learners were failing on. Innovating new strategies to ensure learning takes place effectively. Planning with the English Language Educator on ways to maximize classroom time. The biggest focus being time management and lesson planning.

 

Skills

Admin Analysis Call centre Community organiser Cooking Counselling Customer service Good computer literacy Project management Secretarial Social media Teaching / tutoring Writing reports

 

References

Member has references listed.