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I am a natural communicator. I am passionate about peaceful conflict resolution and I am able to impart vast knowledge in this regard. I have led teams in effective communication in the workplace and have assisted them use this skill in their personal lives too. I am emotional intelligent and have imparted this skill to many. I am able to write and train modules of soft critical skills. Many schools have used my services for emergency interventions when students , teachers and management are not in sync. I pride myself on mediating skills.
Age
43
Gender
Female
Nationality
South African
Address
Cape Town
Languages
English, isiXhosa, isiZulu
Certificate, SESSA
Cape Town, Apr 2019 to Apr 2019
Microsoft Excel, SESSA
Cape Town, Apr 2019 to Apr 2021
Certificate, Western Cape community chest
Cape Town, Mar 2019 to Mar 2019
Training after school practitioners to run effective after school programmes
Certificate, Western Cape community chest
Cape Town, Mar 2019 to Mar 2019
Training after school practitioners to run effective after school peogrammes
Degree, University of the Western Cape
Cape Town, Feb 2002 to Dec 2004
Humanities, Language and Communication,English,Ethics,Women & Gender studies,History,South African Literature,19th century literature
English, Afrikaans, Biology, Typing, Business Economics, Geography, Cape Town High School
Cape Town, Jan 1999 to Dec 1999
Mc Williams Educational Coach
Cape Town, May 2017 to Mar 2019
Mentoring school managers on how to effectively communicate with staff members and colleagues.
Mentoring and evaluating the classroom space to ensure a healthy learning environment.
Coaching staff members on effective communication amongst each other, management, parents and learners.
Modeling professionalism in the work space and conducting conflict resolution seminars.
Vodafone UK
Cape Town, Feb 2016 to Oct 2017
Assisting UK clients with their Vodafone bill queries by means of inbound calls and written communication.
Assist and coach fellow team members on how to effectively and efficiently resolve customer queries.
Finding new ways to resolve billing queries quickly to avoid repeat calls and to effectively manage the call queue.
Langa High school
Cape Town, Sep 2009 to Apr 2017
Intervention by means of tutoring and conducting revision classes by focusing on material that the school learners were failing on.
Innovating new strategies to ensure learning takes place effectively.
Planning with the English Language Educator on ways to maximize classroom time. The biggest focus being time management and lesson planning.
Admin Analysis Call centre Community organiser Cooking Counselling Customer service Good computer literacy Project management Secretarial Social media Teaching / tutoring Writing reports
Member has references listed.