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I have call centre customer service experience for 7 years + . I am exceptionally excellent in writing and communication. Leadership skills and mentoring abilities is what I have gained through the years. Currently I am busy with clothing designing while enhancing my sewing skills. Community work is one of my passions. I have worked with young children around my area and do story times at the library voluntarily.
Age
32
Gender
Female
Nationality
South African
Address
Cape Town
Languages
English, Afrikaans, isiXhosa
Higher cetificate, Univesity of South Africa
Cape Town, Jan 2018 to ongoing
Commercial Law, English for Academic Purpose, Business Information System, Economics, Business Management
Economics, Business Studies, Accounting, Mathematics, English Home Language, Afrikaans First Additional, Life Orientation, Heideveld Senior Secondary School
Heideveld Cape Town, Jan 2004 to Nov 2010
Capita-O2 Campaign
Cape Town, Sep 2022 to Apr 2023
Assisting customers with queries relating their mobile accounts. Connecting via phone and email
Webhelp (Sage US Campaign)
Cape Town, Sep 2021 to Jun 2022
Assisting customers with Sage installation and software issues.
Wonga
Cape Town, Apr 2014 to Mar 2020
Dealing with customer queries and complaints via phone, email and chat. Assisting customer with credit file and personal information request
Accounting Admin Budgeting Call centre Community organiser Computer programming Cooking Copywriting Counselling Customer service Domestic work Event planning Good computer literacy Graphic or other design Marketing Nanny / childcare Secretarial Social media Teaching / tutoring Transcription Word processing Writing reports