OfW Member CV

Summary

I have experience in data capturing, administration, research assistance and client care/customer service (in a call centre and in person). I'm highly detail-focused and have experience doing transcribing and translation between English and isiXhosa . I am a reliable person, who is a quick learner. I love working with people and adjust easily to change. I am also stress tolerant.

 

Details

Age 36
Gender Female
Nationality South African
Address Cape Town

Languages English, isiXhosa

Education & Training

Matric

English, Afrikaans, Isixhosa, Criminology, Business Economics, Economics, Physiology, St Francis Finishing School
Langa, Cape Town, Jan 2005 to Dec 2005

 

Employment

Branch Volunteer Staff

Organising for Work
Langa, Cape Town, Oct 2019 to ongoing
Helping the unemployed improve their chances of finding work. Checking CVs, sending out applications, interview readiness and connecting to employers from where the unemployed live.

Process Assistant

Sanlam
Bellville, Cape Town, Jun 2016 to Apr 2018
Processing of new applications received (capture them onto the system), check that all the information required is filled in. Handing them off to the underwriters to finalize the application – make decisions, where it cant be finalized.

Client Service Agent

Metropolitan Health Group
Bellville, Cape Town, Jun 2015 to Dec 2015
Assisting Wooltru and Engen members and the health proffessionals/ practices with their inquiries and queries with regards to their medical aid.

Back Office Administrator

Momentum
Tygervalley, Cape Town, Jan 2014 to Jan 2015
Checking of applications received to see that they are fully completed. Capturing the applications received, checking and qualitying the application before it is submitted to head office to be finalised. Influxing of document onto the system.

Customer Care Consultant

Standard Bank
Cape Town CBD, Apr 2012 to Dec 2013
Assisting customers with their banking accounts inquiries and queries over the telephone. Sorting of faxes sent and received within the department and filing.

Field Worker and Data Capturer

University of Cape Town
Observatory, Cape Town, Apr 2010 to Nov 2011
Worked in different studies within the Women’s Health Research Unit. Recruiting patients for the study, completing questionnaires and surveys with the patients. Working between Weltervreden Clinic, Nolungile Clinic, Vanguard Clinic and Gugulethu Clinic. I also did a pilot on the questionnaire at Gugulethu Clinic. Liaising with clinic staff (mostly dealt with nurses and counsellors). Duties as a data capturer: capture all the data collected into the database (SWIM, Epidata And Excel Worksheet). I would also help with translations of questionnaires within the department (from IsiXhosa – English and back, translate from IsiXhosa to English).

 

Skills

Cashier Customer service Good computer literacy Spreadsheets Transcription Translation Word processing

 

References

Member has references listed.