OfW Member CV

Education & Training

Customer Relations & Work Ethics

Certificate, Botswana National Productivity Centre
Francistown (Botswana), Apr 2016 to Dec 2016
Here we were taught face-to-face communication skills with a customer/tourist in the hospitality industry i.e how to build optimal and superb guest relations, how to deal/diffuse difficult guests/situations. We were taught the importance of work ethics, codes of conduct, acceptable and in-appropriate practices and how to handle colleagues or guests in workplaces.

Introduction to Computers - Level I

Certificate, NIIT
Gaborone (Botswana), Jan 2000 to Dec 2000
At this level, we were taught how to operate Microsoft Office - Word, Spreadsheets, Powerpoint, Outlook etc

Business Executive I & II

Diploma, Academy of Business Management
Gaborone (Botswana), Jan 1996 to Dec 1996
Course content:- Business communication, Economics, Accounting and Marketing

Sales & Marketing Course

Certificate, Sheraton Hotel
Harare (Zimbabwe), Jan 1994 to Jan 1994
The course focused on how to lure new guests and maintain our hotel guests with our products i.e. rooms specials, banqueting services, meeting/conference rooms, create innovative ways/events hosted within the hotels' premises that would draw crowds and generate income.

Word Processing

Certificate, Damelin
Gaborone (Botswana), Jan 1993 to Jan 1993
This was a 2 weeks course where we were trained on how to use a Word Processor, effectively and efficiently.

Elementary & Intermidiate

Certificate, Cathedral Secretarial School
Gaborone (Botswana), Jan 1990 to Dec 1991
This is where we learnt how to type manually on a Type Writer - honing on our accuracy and speed skills.

Certificate (Cambridge)

Certificate, Gaborone Secondary School
Gaborone (Botswana), Jan 1985 to Dec 1989
Cambridge Certificate (Form 5) being the equivalent of a Matric Certificate (Grade 10)

 

Employment

Volunteer

Organising for Work
Harare - Khayelitsha, Oct 2019 to ongoing
We train members to apply for job vacancies online, review CV layouts and we also train volunteers on the OfW operating system.

General Worker

Spar Supermarket
Cape Town, Mar 2019 to Jul 2019
My job generally entailed serving the Hot Food to customers but on rare occasions, I would be asked to prepare some simple foodstuffs like salads or make french toast. I would also be tasked with prepping fresh potatoes for making fresh chips. Every Saturday was spring cleaning of the entire work area including the equipment.

Lodge Manager

Kamore Inn B&B
Gumare (Botswana), Jan 2013 to Jul 2017
My portfolio in the 7-roomed lodge entailed me to work two split shifts and on the 1st shift, my role was to cook breakfast (occasional pre-packed lunches) for the guests. My role on the 2nd shift was purely administrative. I was charged with overseeing every aspect of the lodge was great i.e staff personnel issues, inspecting rooms, maintaining guest relations, environment, sewage and waste collections, data capturing & record keeping of daily activities in order to derive a holistic monthly report (expenditure & occupancy) for submission to the Director and also to the Tourism Board. I also introduced a weekly training programme to promote staff skills & development.

Manager

Tip Top Secretarial Services
Gaborone (Botswana), Jan 2005 to Dec 2012
Banking and registration of companies, dealing with personnel issues i.e. record keeping of leave days, sick off, advances, salaries etc. I worked closely with tenderpreneurs to compile their documents ready for submission and assisted when required with typing, copying, binding and simple graphic designing of logos and funeral programmes.

Mail Sorter

Royal Mail
Oxford (United Kingdom), Mar 2004 to Aug 2004
This post office job entailed me to sort letters & parcels, accordingly, allocating them accurately and appropriately in their designated areas, ready for dispatch to their locations within Oxford and the surrounding areas.

Secretary

United Nations Development Programme
Gaborone (Botswana), Oct 2000 to Aug 2003
I was the Secretary to 3 Heads of Departments namely:- Gender, HIV/AIDS & Environment. I was tasked with filing, word processing all manner of documents/reports, organising travel bookings & accommodation, meetings and events, occasionally attend meetings/workshops and write back-to-office reports and/or take minutes. The highlight of my career during my tenure at UNDP, was when I deployed to work temporarily (6 months) as Secretary to the Resident Representative & Special Envoy to the United Nations, Mr Macharia Kamau.

Manager (self employed)

Tip Top Secretarial Services
Gaborone (Botswana), Jan 1995 to Dec 1999
This is where I managed and registered my own company that offered secretarial services to the public, offering typing i.e. Invoices, quotations, assignments, dissertations, faxing documents, photocopying, binding, laminating, emailing and basic graphic designing of logos and funeral programmes.

Secretary

Sheraton Hotel
Gaborone (Botswana), Jun 1994 to Dec 1994
I was the Secretary to the Sales & Marketing Department

Receptionist-cum-Secretary

African International Design Project
Gaborone (Botswana), Jan 1990 to May 1994

 

Skills

Cooking Customer service Good computer literacy Spreadsheets Word processing