OfW Member CV

Summary

I have more than five years of customer service and actively involved in my community for instance I am member of the Friends of Langa Library and actively involved in my street attending meetings and sharing all the necessary information with regards to developments in Langa. I have worked for four years as a Ticket Sales Agent for Cape Metrorail in the Cape Flats line and worked for Transport Information Centre as a Call Centre Agent. Then later went to work for the Western Cape Government Department of Cultural Affairs and Sport as an EPWP Intern. I served the Cape Provincial Library and The Western Cape Archives and Records service. I am now working for Maziya General Services as a Flag Lady responsible for the protection of trains, trollies and safe guarding of employees.

 

Details

Age 37
Gender Female
Nationality South African
Address Cape Town

Languages English, Afrikaans, isiXhosa

Education & Training

Safety Duties

Certificate of Competency, Metrorail Koeberg Training Centre
Cape Town, Sep 2019 to Oct 2019
Protection of trains and push trollies and safe guarding of employees.

Registry Clerks Course

Certificate, Western Cape Archives and Records service
Cape Town, Jun 2018 to Jun 2018

Applied Computer Literacy and Office Management Course

Certificate, University of Pretoria
Cape Town, Jul 2004 to Sep 2004

 

Employment

Flag Lady

Maziya General Services
Cape Town, Oct 2019 to ongoing
Responsible for protection duties - protection of trains and push trollies and safe guarding of employees.

Assistant Navigator

Reciprocity
Cape Town, Feb 2019 to ongoing
Assist Navigators around Langa In-field market research.

EPWP Intern at Digitization Room

Western Cape Archives and Records service
Cape Town, Feb 2018 to Jun 2019
• Digitisation of archival records • Capturing of metadata and other information making use of Open Text ECM • Create, maintain digitized records on Content Management. • Assist with managing transfer of records and filing of records. • Provides effective secretarial and administrative services.

Meter Reader Admin

Eskom
Malmesbury, Feb 2017 to Aug 2017
Provide Meter Readings to the CS Department; Take Photo of the Readings and Upload it; Capture the Readings for Actual reading billing.

EPWP Intern

Western Cape Library Service
Cape Town, Jul 2014 to Feb 2017
Physical processing of library material. Affix pockets and date slip on new library material; Affix spine label; Affix barcode on new library material; Cover new books with new plastics; Stocktaking; Asset management; General Admin.

Field Promoter (Field Services PPC Cement Account)

The Effectiveness Company
Wellington, May 2010 to Jun 2010
• Managing an outlet, achieving specific targets and objectives related to data collection, market research and territory development. • Responsible for managing the relationship between the customer, the store manager and the client. • Assisting the client in growing its brand through the impactful promotion. Compilation of statistical information and submitting to Manager. • Work on a PA system and create hype in store. • Ensure all problems are reported and actioned in the correct manner within 24 hours.

Call Center Agent

Izinga Aces (pty)ltd
Cape Town, Apr 2008 to Feb 2012
• Assisting the public with public transport related queries including Cape Metrorail services, Golden Arrow services, and My Citi, Dial a ride, and Parking Management services in Cape Town. • Provide information regarding the routes, schedules, fares, ticket outlets, locations of interchange. Provide contact details of long distance buses, rail, and taxi operators. • Provide information regarding tourism venues and information of general and event related road closures. • Log faulty traffic signals (SAP C3 Notification) and escalated to the relevant department for follow up. • Log all complaints pertaining to public transport in Cape Town.

Ticket Sales Agent

Cape Metrorail
Cape Town, Jul 2005 to Apr 2007
• Assisting customers by Collecting cash and Issuing Tickets. • Provide Customers with Train schedules. • Announcements in the event of Train Delays/Cancellations. • Responsible for station’s Safety Announcements. • Log Station Incidents. • Responsible for Administration and Accounting of Ticket Sales

 

Skills

Cashier Community organiser Customer service Good computer literacy Spreadsheets Word processing Writing reports

 

References

Member has references listed.