OfW Member CV

Summary

I have more than five years of customer service and actively involved in my community for instance I am member of the Friends of Langa Library and actively involved in my street attending meetings and sharing all the necessary information with regards to developments in Langa. I have worked for four years as a Ticket Sales Agent for Cape Metrorail in the Cape Flats line and worked for Transport Information Centre as a Call Centre Agent. Then later went to work for the Western Cape Government Department of Cultural Affairs and Sport as an EPWP Intern. I served the Cape Provincial Library and The Western Cape Archives and Records service. Previously worked for Maziya General Services as a Flag Lady responsible for the protection of trains, trollies and safe guarding of employees.

 

Details

Age 39
Gender Female
Nationality South African
Address Cape Town

Languages English, Afrikaans, isiXhosa, isiZulu

Education & Training

Basic Office Administration

Certificate of attendance 3Day Practical Training, YoungPeople@Work (NPC) REG : 2012 210099 08
Parow - Cape Town, May 2021 to May 2021
Contents included: Receiving of visitors & Enquiries / Handling enquiries; Making of appointments; Whatsapp Enquiries & Bookings; Telephone Etiquette (Tracking) ; Filing; Data Capturing; Cloud Storage; Creating Fax to Email; Banking; Receipt book, Cash template, Requisition form, Petty cash, Preparing to deposit money, Creating an invoice; Diary management

Safety Duties

Certificate of Competency, Metrorail Koeberg Training Centre
Cape Town, Sep 2019 to Oct 2019
Protection of trains and push trollies and safe guarding of employees.

Registry Clerks Course

Certificate, Western Cape Archives and Records service
Cape Town, Jun 2018 to Jun 2018

Applied Computer Literacy and Office Management Course

Certificate, University of Pretoria
Cape Town, Jul 2004 to Sep 2004

 

Employment

Worker

Affirmative Portfolios
Ndabeni Depot, Cape Town, Aug 2021 to Sep 2021
Was responsible for the cleaning of Epping Market Area and cleaning of illegally dumped sites. Our team was also responsible for keeping the City Clean and all had a full PPE whilst on duty and time management.

Deputy Presiding Officer

Independent Electoral Commission
Athlone, Cape Town, May 2021 to Nov 2021
Was responsible for the Voter Registration Weekend and ensuring that the Station is open on time and all the Covid -19 protocols are observed. Was responsible for the setting up and management of the Voting Station ;

Infra Assistant (Protection)

Transnet RME
Bellville, Feb 2021 to ongoing
Was Responsible for Protection duties; Protection of train and push trollies and safe guarding of employees.

Flag Lady

Maziya General Services
Cape Town, Oct 2019 to Mar 2020
Responsible for protection duties - protection of trains and push trollies and safe guarding of employees.

Assistant Navigator

Reciprocity
Cape Town, Feb 2019 to ongoing
Assist Navigators around Langa In-field market research.

EPWP Intern at Digitization Room

Western Cape Archives and Records service
Cape Town, Feb 2018 to Jun 2019
• was responsible for the Digitisation of archival records • was responsible for the Capturing of metadata and other information making use of Open Text ECM • was responsible for Creating, maintaining digitized records on Content Management. • Assisted with managing transfer of records and filing of records. • Provided effective secretarial and administrative services.

Meter Reader Admin

Eskom
Malmesbury, Feb 2017 to Aug 2017
Provided Meter Readings to the CS Department; Was responsible for the actual readings taken by the Meter readers Safe keeping of Photo of the Readings and was also responsible for Upload it on the system; Captured the Readings for Actual reading billing.

EPWP Intern

Western Cape Library Service
Cape Town, Jul 2014 to Feb 2017
Was responsible for the Physical processing of library material. Affixed pockets and date slip on new library material; Affixed spine label; Affixed barcode on new library material; Covered new books with new plastics; Stocktaking; Asset management; And General Admin.

Field Promoter (Field Services PPC Cement Account)

The Effectiveness Company
Wellington, May 2010 to Jun 2010
• Managing an outlet, achieving specific targets and objectives related to data collection, market research and territory development. • Responsible for managing the relationship between the customer, the store manager and the client. • Assisting the client in growing its brand through the impactful promotion. Compilation of statistical information and submitting to Manager. • Work on a PA system and create hype in store. • Ensure all problems are reported and actioned in the correct manner within 24 hours.

Call Center Agent

Izinga Aces (pty)ltd
Cape Town, Apr 2008 to Feb 2012
• Assisted the public with public transport related queries including Cape Metrorail services, Golden Arrow services, and My Citi, Dial a ride, and Parking Management services in Cape Town. • Provided information regarding the routes, schedules, fares, ticket outlets, locations of interchange. Provided contact details of long distance buses, rail, and taxi operators. • Provided information regarding tourism venues and information of general and event related road closures. • was responsible for the Logging of faulty traffic signals (SAP C3 Notification) and escalated to the relevant department for follow up. • Logged all complaints pertaining to public transport in Cape Town.

Ticket Sales Agent

Cape Metrorail
Cape Town, Jul 2005 to Apr 2007
• Assisted customers by Collecting cash and Issuing Tickets. • Provided Customers with Train schedules. • was responsible for making Announcements in the event of Train Delays/Cancellations. • Responsible for station’s Safety Announcements. • Log Station Incidents. • Responsible for Administration and Accounting of Ticket Sales

 

Skills

Admin Call centre Cashier Community organiser Customer service Good computer literacy Secretarial Spreadsheets Word processing Writing reports

 

References

Member has references listed.