OfW Member CV

Education & Training

Certification

Safety & security, Time management, Introduction to the banking sector , employee wellness issues, Sanlam
Bllville, Jan 2008 to Jan 2009

Certificate

Emotional Intelligence, Sanlam
Bellville, Feb 2001 to Feb 2001
Emotional intelligence dealt with choosing wich battles to bother fighting for ,your eating habits ,time management and what issues you need to invest your time in.

BSc

Degree, UCT
Cape Town, Feb 1983 to Dec 1988
I passed maths 1,maths 2,chemistry 1A,statistics 1a,applied maths 220H,applied maths 1c,physics 1B,Logic 211s,history and philosiphy of science

Matric

English, Xhosa, Afrikaans, Mathematics, Physical Science, Biology, I D Mkhize High School
Gugulethu, Jan 1982 to Dec 1982

 

Employment

Supervisor

Norma Makhume
Cape Town, Jan 2015 to Mar 2015
Checking of time sheet every morning and to see whether work is being done correctly.

Call Centre Agent

Sanlam
Bellville, Oct 2000 to Nov 2012
Answering telephonic enquiries about client's individual life policies.I also dealt with premium payments,loan,cashwithdrawal,partial cashwithdrawal quotations etc.I faxed ,emailed and posted client's requests, including the said quotations.

Trainee Team Leader

Old Mutual
Pinelands, May 1996 to Jan 1998
Capturing of unit trust's new clients on data base,updating client's information and doing repurchases.I was supervising 5 people ,checking that they are on time ,collection of runs and mail on time plus the distribution of thereof to relevant personnel as well as management runs.

Admin Clerk

Liberty Life
Claremont, Feb 1996 to May 1996
I was sorting files according to the type of request on file and sorting them to to different departments

Admin Clerk

Old Mutual
Pinelands, Sep 1989 to Jan 1994
I was calculating client's surrender ,loan ,maturity ,illustrative values etc ,my work also included corrections of system errors on client's files.

 

Skills

Customer service Good computer literacy Marketing Teaching / tutoring