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I have excellent people and customer skills and over 10 years experience in Quick Service Restaurant Management. I am a self driven individual with an abundance of skills, personality and great potential. My mind and my outlook to life is highly positive therefore I learn quickly and easily fit in almost any environment and I always relish a challenge! Although my experience is highly dominated by restaurant management, I am open to other opportunities and I thrive individually as well as I do in a team.
Age
38
Gender
Male
Nationality
South African
Address
Cape Town
Driving Licenses
Car, Commercial
Languages
English, isiXhosa, isiZulu, Sesotho, Northern Sotho, Tswana
Certificate, Famous Brands (Debonairs)
Cape Town, Jan 2017 to Jun 2017
This is a programme that every manager has to complete as it is standard criteria in the brand. It Offers a wide range of skills and management from hygiene and safety, Gross profit Calculations, Staff management and conflict resolution, customer handling, effective marketing, stock control etc.
Certificate, Tshwane University Of Technlogy (TUT)
Pretoria, Feb 2005 to Dec 2005
I attended TUT in 2005 the entire duration of the year. The course was incomplete due to the fact that I could no longer afford the fees. I did however continue further with management training through the company that hired me. Namely,Famous Brands (Debonairs Pizza Centurion Pretoria).
English 1st language, Tswana, Business economics, Economics, Mercantile law, History, Cornerstone College Secondary
Pretoria, Jan 2000 to Dec 2002
Cornerstone College Is a Private Secondary School in Silverton Pretoria.
Debonairs
Maitland, Sep 2020 to ongoing
.Drive sales to achieve profitability targets
.Manage budgets and ensure budgets and financial performance are aligned with targets at store and department level.
.Monitor performance trends to identify and respond to local competitors and other areas of opportunity, responsiveness to declines or increase in sales.
.Constantly monitor all aspects of the business that give rise to shrinkage and implement stock loss plans.
Debonairs Westgate mall
Cape town, Sep 2018 to Jan 2019
.Maintain a standard gross profit percentage required (60%)
.Formulating cleaning and drivers rosters
.Ordering of weekly stock and maintaining effective stock control
.Effectively dealing with customer complaints
.Ensure that the call centre is fully occupied with agents and delivering the product in time and in an eatable status
.Hiring and Training off staff
.Do daily cash up for cashiers and drivers and banking thereof
Debonairs Pizza (Promenade)
Cape Town, Jun 2016 to Jul 2018
.Opening and Closing the store
.Formulating attendance roster for staff members
.Ordering of weekly stock and maintaining effective stock control
.Reaching daily, monthly and annual sales targets
.Call customers for feedback and dealing and solving all their complaint and compliments
.Hiring and Training off staff
.Calculate all staff hours and attendance on a monthly basis for pay roll purposes.
Debonairs Centurion (Halamandaris Group - HGroup)
Pretoria, Jun 2005 to May 2010
Halamandaris Group is a holding company that owned various Famous Brands stores, namely: Debonairs, Steers, Blockbuster Videos, House of Coffees and Fishaways. I gave five years of my service for the brand managing at different Debonairs stores in Centurion, Eldoreign and Midrand. (First job)
Admin Analysis Budgeting Community organiser Customer service Event planning Good computer literacy Marketing Merchandising Project management Social media Spreadsheets Teaching / tutoring Translation Word processing Writing reports
Member has references listed.