OfW Member CV

Education & Training

Working as an IT support technician

Certificate, Alison.com
Cape Town, Oct 2024 to Oct 2024
1. Troubleshooting: Identify, isolate, and resolve hardware/software issues using logical problem-solving techniques. 2. Network Fundamentals: Understand TCP/IP, DNS, DHCP, routers, switches, and firewalls to resolve connectivity issues. 3. Operating Systems: Install, configure, and troubleshoot Windows, macOS, and Linux, including updates and security patches. 4. Customer Service: Communicate technical solutions clearly, provide excellent support, and manage customer expectations. 5. Documentation: Accurately record issues, solutions, and maintenance activities using ticketing systems and knowledge bases.

7 Steps To Effective Selling

Certificate, Victorious Human Capital development
Century City, Oct 2023 to ongoing
*7 Steps to Effective Selling* 1. *Prospect and Qualify*: Identify potential customers and determine their needs. 2. *Prepare and Research*: Gather information about the customer's business and needs. 3. *Approach and Establish Rapport*: Build trust and establish a connection with the customer. 4. *Present and Demonstrate*: Clearly present the product or service and demonstrate its benefits. 5. *Handle Objections and Negotiate*: Address customer concerns and negotiate a win-win deal. 6. *Close the Sale*: Finalize the sale and ensure customer satisfaction. 7. *Follow-up and Follow-through*: Provide after-sales support and ensure customer loyalty.

Branch Volunteer Staff Training

Certificate, Organising for Work
Kensington, Cape Town, Dec 2019 to Mar 2019
Training to run a community job centre including spreadsheets, word processing, calendars, and helping the unemployed to improve their chances of finding work.

Mathematics Literacy, English, Afrikaans, History, Geography, Life Skills

Grade 10, Westcliff High School
Bellville, Cape Town, Jan 2012 to Dec 2012

 

Employment

Sales Associate

PepsiCo South Africa
Malmesbury, Jul 2024 to Aug 2024
- Capture orders and manage customer calls - Communicate stock availability and offer substitutes - Liaise with stakeholders on blocked accounts and order releases - Log calls on Salesforce and maintain order records - Build customer relationships and follow up on open orders

Assistant Team Leader

PepsiCo South Africa
Cape Town, Sep 2023 to Jan 2024
As Assistant Team Lead, you'll help ensure the team follows company protocols, meets targets, handles escalations, and assists with queries.

Stylist

Eurosuit Canal Walk
Cape Town, Feb 2022 to Apr 2022
My job was to dress mannequins to look stylish and confident and help clients find their dream suits. I provided expert advice on style, cut, and colour based on their preference, body type, and occasion. The ultimate goal was to create an ambiance that exuded confidence and sophistication, leaving clients feeling their best.

Volunteer Branch Staff

Organising for Work
Kensington, Cape Town, Mar 2019 to Jul 2019
Assisting members signing up, creating good CVs, making job applications, running workshops, using spreadsheets, word processing, setting up meetings, branch admin and informing members about the values and philosophy of the movement and unemployment.

General Worker

New Horizons Labor and Recruitment
Cape Town, Nov 2017 to Nov 2018
I used to work from 6 am to 6 pm. My job was to ensure that the containers were secure before they were shipped out to their respective destinations. When I arrived at work, I would make sure that the containers were ready for departure at different locations.

 

Skills

Call centre Construction Customer service Good computer literacy Graphic or other design Hardware support Merchandising Social media Spreadsheets Tech Support Welding Word processing Writing reports